Refund & Returns Policy

ONLINE RETURN POLICY:

We work to ensure our customers are satisfied with their purchases. If you are unhappy with your purchase [for any reason], we will happily exchange or provide store credit within 30 days of purchase or provide a refund within 14 days. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Customers are responsible for all shipping/postage costs on returned items and we take no responsibility for returned goods that may get lost or damaged in transit. PLEASE NOTE: A restocking fee of $5.00 is applicable on all change of mind returns. Exchanges will be processed as a new order and applicable shipping fees will apply. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Refer to Australia Post for delivery timeframes to your location. We do not offer refunds on Gift Vouchers, sale items or custom ordered products.

To make a return:

• Contact us via email before sending back (details below)
• Items must be unopened/unused.
• Items must still be in their original packaging with all labels/tags attached.
• Items must not be damaged or show signs of use.
• You must have a receipt or other proof of purchase.

If you wish to return a product, please contact the store via email at hello@thebeachwilow.com.au to provide a reason for your request to return your item.

Once approved please send your item back to: 

The Beach Willow 

3/1135 Surf Coast Hwy 

Mt Duneed 3217 via mail or shipping company along with proof of purchase and your name, email, address and phone number. We will send a confirmation email once we have received your returned item. Customers are responsible for all return shipping costs, and The Beach Willow will take no responsibility for any goods lost or damaged in transit.

IN-STORE RETURN POLICY:

We will happily exchange or provide store credit within 30 days of purchase or refund within 14 days of purchase. There is no return on sale or clearance items. We do not offer refunds on Gift Vouchers or sale items.

To be eligible for a refund: 

• Item must be returned within 14 days.
• Item must be in original condition
• Item must not show signs of use 
• Item must be in original packaging
• Proof of purchase must be provided.
• We do not offer refunds on sale items.
• Shipping costs are non-refundable. If you receive a refund shipping costs will be deducted.

To be eligible for an exchange/store credit:

• Item must be returned within 30 days.
• Item must be in original condition
• Item must not show signs of use 
• Item must be in original packaging
• Proof of purchase must be provided.
• We do not offer exchange or store credit on sale items.

For customer support or additional questions, you can contact us at hello@thebeachwillow.com.au