- 3/1135 Surfcoast Hwy, Mt Duneed 3217
- 0413 345 574
- Mon-Sat: 9:30am-4:30pm, Sun: 10am-4pm
Yes you can, please see our returns policy here.
We do not offer a warranty on plants, as their health and longevity depend on various factors beyond our control, such as care, environment, and watering. However, we are always happy to provide advice and tips to help you keep your plants thriving!
We do not offer a direct warranty on our homewares, but some items may come with a manufacturer’s warranty.
For those products, the manufacturer’s warranty will apply. If you have any questions about specific items, feel free to reach out, and we’ll be happy to assist!
Yes, gift cards can be purchased and used in-store.
Please note: Gift cards are not available to be used online.
Our gift cards are valid for 3 years from the date of purchase, giving you plenty of time to find the perfect item!
You can use your gift card to make purchases in-store, but please note that it cannot be used for online purchases.
Yes, we provide both gift wrapping and gift receipts free of charge! Just let us know when making your purchase, and we’ll handle it for you.
We are happy to organise bulk orders for specific varieties; however, availability may be season-dependent. Our nursery staff will be happy to suggest alternatives if a variety is unavailable.
Yes, we offer a garden consultation service to help you design your garden and choose the perfect plants.
This includes one-on-one consultations, design plans, and site visits to bring your vision to life.
Consultations are booking-based and come with a fee. For inquiries or to book, please email us at hello@thebeachwillow.com.au
Yes, we are happy to help you choose the perfect pots and plant combinations for your garden or indoor space.
We offer advice on selecting plants that will achieve the look you desire. We also provide a variety of sizes, including mature trees for those wanting an instant garden.
We also offer one-on-one consultations for more in-depth garden design advice at a fee. Enquiries can be sent to hello@thebeachwillow.com.au
Yes, you can purchase plants online through our Click & Collect service for easy in-store pickup.
We offer free delivery within a 40km radius on bulky items purchased within the nursery or homewares store that don’t fit in your own vehicle. This applies to pots, plants and homewares.
Yes, large items can be ordered online, but they are only available for purchase through our Click & Collect in-store option at 3/1135 Surfcoast Hwy, Mt Duneed 3217.
For further details on shipping and delivery of larger items, please contact our team at hello@thebeachwillow.com.au or call 0413 345 574.
Please note that Click & Collect and delivery methods cannot be combined in the same checkout; separate transactions are required.
Yes, you can correct your order if there’s a mistake in your information or order. Please call us on 0413 345 574 as soon as possible, as orders are typically shipped within 24 hours.
If your item has arrived damaged, please contact our team at hello@thebeachwillow.com.au or call 0413 345 574, and we’ll assist you right away. We’ll guide you through the next steps to ensure the issue is resolved as quickly as possible.
Yes, we offer shipping across Australia, but please note that we do not provide international shipping at this time.
Click & Collect orders are typically ready within 24 hours of placing your order, providing item is in stock. You will be notified via email when your order is ready for collection.
Business hours for collections are Monday to Saturday from 9.30 AM to 4:30 PM and Sunday from 10.00 AM to 4.00 PM.
Collection Location:
3/1135 Surfcoast Hwy, Mt Duneed 3217
For any questions, feel free to call us at 0413 345 574.
Yes, Click & Collect is completely free!
You will be notified via text or email when your order is ready for collection. Please bring your order confirmation details in-store to collect your order.
Collection Location:
3/1135 Surfcoast Hwy, Mt Duneed 3217
Hours: Monday to Saturday from 9.30 AM to 4:30 PM and Sunday from 10.00 AM to 4.00 PM.
For any questions, feel free to call us at 0413 345 574.
Yes, someone can collect an order on your behalf with confirmation from you, either by phone or email.
Our online orders are dispatched within 24 hours using standard Aus Post shipping.
Please use this helpful calculator to calculate your estimated shipping time: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
No, Gift cards can only be used for in-store purchases.
You can track your order through Australia Post. We will provide you with a tracking number once your order has been shipped.
For online orders, we offer a variety of payment options to make your shopping experience easy and flexible. You can choose to pay using Afterpay, which allows you to split your payments into instalments, or you can opt for traditional methods like credit card and debit card payment.
Shipping is a flat rate of $9.95 per order. Some items are click and collect only.
Handpicked to bring chic coastal style and quality to your doorstep. Explore some of our current favourite items here.
Our online orders are dispatched within approximately 24 hours using standard Aus Post shipping.
Please use this helpful calculator to calculate your estimated shipping time:
https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
Click & Collect is available during business hours, (Monday to Saturday from 9.30 AM to 4:30 PM and Sunday from 10:00 PM to 4:00 PM). This convenient way to shop allows you to order from wherever you are, with Click & Collect being free and ready for in-store pickup within 24 hours.
Processing Time: Click & Collect orders are typically processed within approximately 24 hours for same-day collections.
To collect your order, please bring your confirmation email and details to the checkout counter.
Collect at: 3/1135 Surfcoast Hwy, Mt Duneed 3217
Because we offer a range of large and heavy items, such as pots and furniture, some products are available via Click & Collect only. These items can be collected in-store at 3/1135 Surf Coast Hwy, Mt Duneed VIC 3217.
If you would like further details on shipping and delivery of larger items, please contact our friendly team on hello@thebeachwillow.com.au or call us on 0413 345 574.
Please note: That you cannot purchase items for Click & Collect and delivery in the same checkout. If you intend to use both ‘shipping methods’ please make two separate transactions.
Do you live locally? – We offer free local delivery to a location within a 40km radius when you spend over $150!
